Online Returns Policy
Domestic Returns Policy
- General Return/Exchange policy: Except for the circumstances listed below, we offer a 7 day no questions asked return policy. Call us or drop us an email to arrange for a return or exchange.
- Merchandise Returns: We accept returns on all unused pipes, humidors and accessories within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. No exceptions.
- Items to be returned must be reported within 7 days after delivery. We will need a photo of the unused item or the unopened box before we can issue you a pre-paid return label.
- Tobacco/Cigar Returns: We only accept returns/exchanges on Tobacco/Cigars if you have been sent the wrong product. In this case we will happily offer a return/exchange up to the 7-day period provided the cigars/tobacco have not been opened. In addition, we will accept returns/exchanges on any opened boxes/tins of cigars/Tobacco which have mold or other physical damage. Call us toll free @ (877) 550-5020 or email us for a return/exchange.
- Pipe Returns: Watch city will accept returns on pipes within 7 days of delivery provided they have not been smoked. Once a pipe has been smoked, we cannot offer a return/exchange. In addition, Watch City Cigar does not accept returns/exchanges on "Burnt Out" pipes. Please see our Pipe Break-In Guide to learn how to prevent burning out a pipe
- Shipping Damages: If your item arrived damaged, please refuse the package and call us/email us to let us know. We will then ship you a replacement product immediately if one is in stock or notify you of specifics if it must be ordered.
International Returns Policy
- At this time, we only facilitate exchanges on international shipments on a case by case basis. Please email us if you would like to return an internationally shipped item. Watch city reserves the right to refuse returns on any item shipped outside the United States.